NewWave Communications Redesigns Billing Experience

NewWave Communications Redesigns Billing Experience

NewWave Communications is a broadband/cable company that provides video, voice and data services in the midwestern United States. As part of their commitment to customer service, NewWave wanted more engaging billing statements that simplified billing information, drew attention to new offers, and were overall easier to read.

NewWave implemented CSG Message Manager to revamp their billing statements. By partnering with CSG, NewWave was able to make it easy for customers to find the most important information.

 

Resources

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  • CSG Conversational Commerce
    417.0 KB | Data Sheets
  • CSG at The Pay TV Show 2018
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  • The Customer Journey Guidebook
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  • How to Succeed at Data-Driven Journey Orchestration
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  • Journey Hub
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