CSG Conversational AI Integration Into RPA

Data Sheet | 1.9 MB

If your business is using robot process automation (RPA), you can extend that back-end efficiency to deliver great experiences to your customers. CSG Conversational AI integrates into your RPA workflows to streamline tasks that help customers self-serve, such as document production. CSG Conversational AI also leverages your RPA to provide personalized interactions and answer customer questions with less training. Download this datasheet to learn examples of our platform’s RPA integration and the impact it can have on customer experience.