Delivering a Differentiated Customer Experience in the Home

Delivering a Differentiated Customer Experience in the Home

Cable and satellite service providers must perfect the science of blending the right technology with an in-person experience. But with all of the technologies available and individual consumer preferences vastly different, what is the formula for the perfect blend?

Through an independent survey of U.S. consumers, CSG asked cable and satellite service subscribers for the answer. CSG’s survey reveals three key opportunities for service providers to find the perfect blend between innovative new technologies and good old fashioned communications.