Regional Cable Operator Reduces Truck Rolls and Improves CSAT with CSG Visual Connect

Customer Story | 79.8 KB

A regional cable operator knew that improving first call resolution rates could increase customer and agent satisfaction, while also improving overall company operations. They worked with CSG to deploy CSG Visual Connect, an interactive visual support offering.

Download the case study to learn how the operator quickly launched the solution and rolled out to hundreds of users in just a few days.